This section will give you tips on how to get the most from your Phox products and troubleshoot any problems that might arise
If the flow from your cartridge has slowed down or you have some water stuck in the reservoir when filtering, this can be easily rectified by the following steps:. 1. Remove the cartridge from the reservoir. 2. Run the grid on the bottom of the cartr
We recommend cleaning the jug regularly with warm, soapy water and a soft non-abrasive sponge - tap water sits in the reservoir and we all know that can get smelly over time. We advise cleaning at 1-2 times per week. Never let soap get into the filte
The glass body of the product and plastic parts are dishwasher safe up to 50 degrees celsius. Do not place the non slip base of the jug in the dishwasher. Do not place the rubber gaskets on top of the glass jar or the cartridge in the dishwasher. Alw
When using your Compatible Maxtra/Maxtra+ cartridge it's important to make sure that all 6 teeth around the top of the cartridge are showing above the lid (as shown in image below). These teeth work to hold the lid securely in place and if they are n
The used filter media does have to go in general waste, as they cannot go in household recycle or compost bins. We are constantly working on sustainable solutions so stay tuned to our social media platforms for any updates on this. The majority of th
When going on holiday the best thing to do is to keep the filter immersed in water, remove it and place it in the jug filled with water.